TSheets commissioned a survey of 500 Canadian workers* to uncover prevalent time tracking habits and understand the challenges employers and employees face in capturing their hours at work.
There is the notion that time tracking is wasted on salaried or contract employees since they get a fixed amount each pay period or payment is project-based. Yet there is so much data to be interpreted from time than just translating timesheets to payslips.
Knowing exactly how and what time is spent on helps businesses and employees identify sources for value-adding processes, as well as the main culprits of misuse and waste. TSheets has found that just by tracking every second worked, businesses can bill up to 11% more1, while accurate, error-free data can lower payroll costs by 6%2.
According to our data, 45% of employees admit to regularly submitting incorrect timesheets. Meanwhile, 31% of respondents submit an erroneous timesheet at least once per month. Some respondents even admit to submitting incorrect timesheets daily.
While the majority of respondents (66%) do not help their co-workers to steal time by clocking them in or out, those who do justify their actions as “helping out” a colleague when they’re running late or forget to clock out at the end of the day. More alarmingly, respondents also admit to helping to clock in a co-worker even when they’re off sick. The act is known as buddy punching, and, in total, 44% of employees admit to it.
Let’s look at an example. If a worker in Ontario, who gets paid weekly and is employed at $14 an hour, adds 30 minutes every pay period, that’s an extra $364 over a year. And that’s just ONE employee. The numbers add up when you consider 62% of employees admit to adding 15 to 60 minutes per timesheet. Another 30% under-report their time by 15 to 60 minutes per timesheet.
Most of the timesheet rounding revealed by the survey had a neutral impact on the hours recorded on employee timesheets. The clock in and out times were consistently rounded forward or back. But close to 1 in 10 employees (8%) said their employer deliberately reduces their hours by rounding clock in times forward and clock out times back.
There are also provincial legislatures that come into play. In Nova Scotia, an employee who works for more than 15 minutes but less than half an hour must have their timesheet rounded up to the nearest 30 minutes. If they work 31 minutes or more in an hour, they must be paid the full hour. In Saskatchewan, an employee who works any part of an hour must be paid the minimum rate for a full hour’s work.
Our survey found all employee time is tracked against various factors simultaneously, such as jobs, specific tasks, customers, mileage, and equipment. Yet, only 85% of respondents are required to track their time.
It begs the question: How are small businesses able to make informed decisions or provide accurate quotes with limited resources sans accurate time data when labour is often the biggest expense?
Furthermore, without knowing how resources are spent, how can businesses determine profitability?
Almost three-quarters (62%) of respondents admit to having to occasionally or frequently correct timesheets, which aligns with our previous finding that the majority of small businesses still struggle with timesheet errors.
*Methodology: TSheets commissioned Pollfish to survey 500 Canadian workers in March 2018 about their time tracking habits at work. The respondents were all over the age of 18 and "employed for wages."
1Based on a survey of 924 businesses that use TSheets for invoicing and report billing more. On average, they report adding 11% more billable time to their invoices. Internal survey conducted by TSheets in January 2018.
2Based on a survey of 924 businesses that use TSheets for payroll and report savings. On average, they report reducing gross payroll costs by 6%. Internal survey conducted by TSheets by QuickBooks in January 2018.